PRODUCT DETAILS
Introducing Galestro, one of the majestic outdoor pots created by Bergs Potter. With its simple yet clean design and three subtle, imprinted lines, this large pot is a charming addition to any garden or patio. Scandinavian designers have meticulously crafted this pot, which is then handmade in Tuscany by skilled artisans. The unglazed clay of Galestro is fired at extremely high temperatures, rendering it highly durable and unique.
Bergs Potter takes immense pride in using high-quality clay which is naturally resilient to frosty weather. This implies that these pots can withstand outdoor weather conditions, season after season. With proper care, your pots can be passed down from generation to generation, becoming a cherished part of your family's garden heritage.
REFUND & REPLACEMENT
Returns Policy
Effective Date: 01-January-2024
Thank you for shopping at Tazah Global’s partner store Emirates Mart. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By making a purchase on our website, you agree to the terms of this Policy.
Replacement Eligibility:
Product Eligibility:
As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.Timeframe:
You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.Replacement Process:
Initiation:
To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….OPTION A:
We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.OPTION B:
We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.Please note that we do not offer a replacement for “change of mind”.
Refund:
We do not have a refund policy.Contact Us:
If you have any questions or concerns regarding our Replacement Policy, please contact us at:WhatsApp: +971 509 805120
Email: support@emiratesmart.net
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